Client satisfaction at Waris Seri
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Client Experiences

Heard From Those Who Have Been Through It

We let our clients speak first. These accounts come from people who came to us at different stages of their family situations.

340+

Families Served

4.8/5

Average Client Rating

12+

Years in Practice

94%

Resolved Without Full Trial

What Clients Say

From the People We Have Worked With

FZ

Fauziah binti Zulkifli

Petaling Jaya · Consultation & Divorce Support

I was not sure where to start when I first came in. The solicitor took a full hour simply to understand my situation without pushing me toward any particular course of action. That unhurried quality was something I did not expect, and it made a real difference to how I felt about the whole process.

June 2025

RK

Ramesh A/L Krishnan

Ampang · Custody & Maintenance

The custody process was handled with care from start to finish. My main concern was my children's stability, and the team shared that priority. They were clear about the options without telling me what to do — I made the decisions, they carried them out professionally.

May 2025

LW

Lim Wai Kuan

Cheras · Separation Support

Genuinely professional. The correspondence was handled promptly, the fees were exactly what was agreed at the start, and I was kept informed at each stage. There was one point where I had to wait a little longer than expected for an update, but when I asked, the team responded within the day.

June 2025

NA

Nor Azila binti Ahmad

Shah Alam · Family Consultation

I came in not knowing whether I even needed a lawyer. By the end of the consultation, I had a much clearer picture of where I stood legally and what my realistic options were. I left feeling calmer than when I arrived, which was not what I expected from a legal appointment.

May 2025

DT

David Tan Boon Huat

Bangsar · Custody Matters

The solicitor took care to understand the full picture before advising me on the custody arrangements. She flagged things I had not considered and made sure I understood all the implications. The process took several months but I always knew what was happening and why.

April 2025

SM

Suhana binti Mohd Noor

Klang Valley · Divorce Support

The team was respectful of my situation from the first phone call. The language used in letters and advice was always plain and understandable. I did not feel like I was being spoken down to or rushed toward decisions. I would recommend starting with the consultation — it sets the tone well.

June 2025

Case Studies

Examples of How Matters Unfolded

These accounts illustrate the range of situations we handle and how our approach applies in practice. Details have been generalised for privacy.

Case Study — Custody Arrangement

The Situation

A parent in the Klang Valley sought clarity on custody and school-holiday access following a separation. There was no court order in place, and communication with the other parent had become strained.

Our Approach

We began with a consultation to understand both the legal position and the practical priorities. We then opened communication with the other party's legal representative and worked toward a negotiated access schedule rather than contested proceedings.

The Outcome

A formal access agreement was reached within approximately three months. The arrangement was formalised by consent order without full court proceedings, keeping costs and stress lower for both parties.

Case Study — Divorce Filing

The Situation

A client who had been separated for several years wished to formalise the divorce but was uncertain about the process, the documentation required, and the likely timeline.

Our Approach

We walked the client through the applicable legislation and requirements, prepared all filing documents, and managed correspondence throughout. We also explained what to expect at each court attendance so there were no surprises.

The Outcome

The divorce was finalised without complications. The client reported that having clear explanations at each stage made a difficult situation considerably easier to manage emotionally as well as practically.

Case Study — Maintenance Review

The Situation

A client sought a review of an existing maintenance order as circumstances had changed significantly since the original order was made — affecting both need and capacity to pay.

Our Approach

We assessed the grounds for variation, gathered relevant supporting documentation, and filed an application with the court. We presented the changed circumstances clearly and with supporting evidence.

The Outcome

The court agreed to vary the maintenance order. The new arrangement reflected the current circumstances more fairly, and the client was able to move forward with greater financial stability.

Reach Our Office

Address

Jalan Kia Peng 19
50450 Kuala Lumpur

Hours

Mon–Fri 9am–6pm
Sat 9am–1pm

Professional Credentials

Malaysian Bar Members

All solicitors hold current Malaysian Bar registration.

Annual CPD Compliance

Bar-accredited continuing professional development, every year.

Legal Professional Privilege

Full legal confidentiality from the first conversation.

Add Your Own Experience

Begin with a confidential consultation. We will listen carefully, explain your options clearly, and leave the next steps entirely with you.

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